Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Katone AI Limited, a company registered in England & Wales trading as Standwyse (“Standwyse”, “we”, “us”, or “our”), governing your access to and use of the Standwyse exhibitor readiness platform, websites, and related services (collectively, the “Service”). By creating an account, accessing, or using the Service you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

Standwyse provides a multi-tenant, AI-assisted platform that helps event organisers manage exhibitor onboarding, documents, checklists, approvals, and launch readiness, and provides exhibitors with a guided workspace. We may add, change, or remove features over time. We provide the Service on a software-as-a-service basis and do not sell you a copy of any software.

• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• You must be at least 18 years old and able to form a binding contract.
• Organiser administrators are responsible for the users they invite into their workspace and for the roles they assign them.

As between you and Standwyse, you retain all rights to the data, documents, and content you or your users submit to the Service (“Customer Data”). You grant Standwyse a worldwide, non-exclusive licence to host, process, and transmit Customer Data solely to provide and support the Service. Standwyse and its licensors retain all rights, title, and interest in and to the Service, the platform software, and everything that is not Customer Data. Where Standwyse processes personal data on your behalf, the Privacy Policy and our Data Processing Agreement (available on request) apply.

You agree not to:

• Use the Service in violation of any applicable law or regulation.
• Upload content that is unlawful, infringing, or that you do not have the right to share.
• Attempt to gain unauthorised access to the Service, other tenants' data, or related systems.
• Probe, scan, or test the vulnerability of the Service, or circumvent any security or access controls, except under an authorised testing arrangement.
• Interfere with or disrupt the integrity or performance of the Service, including by overwhelming it with automated requests.
• Misuse AI features to generate unlawful, harmful, or deceptive content.

The Service includes AI-assisted features (for example, document compliance review and the AI concierge) that use third-party AI providers. AI outputs are generated automatically, may be inaccurate or incomplete, and are provided as decision support only. They do not constitute professional, legal, or compliance advice, and you remain responsible for reviewing and validating any output before relying on it. See the Privacy Policy for how content is shared with our AI sub-processors.

• New organisations receive a 14-day free evaluation trial with full functionality. No payment details are required to start the trial.
• Paid access is per event: a one-time fee per event (currently £5,000, exclusive of VAT and any applicable taxes), payable by card through our payment provider, Stripe.
• When the trial ends, events that have not been purchased become read-only. No data is deleted; purchasing an event restores full access to it.
• Fees are stated and charged as shown at checkout. We may change pricing for future purchases; a price change never affects an event you have already purchased.

Refund requests can be made via support. If a purchase is refunded, the associated event returns to its locked, read-only state (the same state an unpurchased event has after the trial). Customer Data is preserved and remains exportable in accordance with these Terms and the Privacy Policy. Refunds are processed by Stripe to the original payment method. Nothing in this section affects your statutory rights.

The Service relies on third-party infrastructure and sub-processors (including Supabase, Vercel, Anthropic, OpenAI, Inngest, Resend, Stripe, Sentry, and PostHog). Their availability and terms may affect the Service. A current list of sub-processors and their purposes is maintained in the Privacy Policy.

Each party may receive confidential information from the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or lawfully obtained without restriction.

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may perform maintenance, and we may suspend access where necessary to protect the security or integrity of the Service. Any committed service levels for a specific event or customer will be set out in a separate written agreement.

The Service is provided “as is” and “as available” to the fullest extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service or any AI output will be error-free or meet your specific requirements.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Each party’s aggregate liability arising out of or relating to these Terms is capped at the total fees you paid to Standwyse in the 12 months before the event giving rise to the claim (or, where no fees have been paid, £100). Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

These Terms apply while you use the Service. You may stop using the Service at any time. Either party may terminate for material breach that remains uncured after written notice. On termination, your right to use the Service ends and we will make Customer Data available for export for a limited period before deletion in line with the Privacy Policy.

We may update these Terms from time to time. If we make material changes we will provide reasonable notice (for example, by updating the effective date above or notifying you in the Service). Continued use after changes take effect constitutes acceptance.

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these Terms can be sent to legal@standwyse.com. Katone AI Limited, trading as Standwyse, England & Wales.